Logistics Terms/Payment Terms

Free Shipping Policy

Shipping Method:
Orders are shipped via air freight to the United States, followed by local delivery through our dedicated network.

Service Overview:

• Your purchase will be delivered and managed exclusively by our professional delivery team

• Includes scheduled delivery setup, product demonstration, and basic usage guidance (approximately 30 minutes, depending on product complexity)

Cost & Timeline:

• Shipping Cost: Fully covered - no additional charges

• Delivery Period: 7-10 business days after order confirmation

• Scheduling: We coordinate delivery times based on your availability

Key Restrictions:

• Exclusive Carrier: We only work with our authorized delivery provider

• International Orders: Not available at this time

• Post-Shipment Changes: Orders cannot be modified or canceled after dispatch

Important Notes:

1. Order Cancellation:

   • Must contact customer service within 1 hour of purchase

   • Cancellation unavailable after shipment processing

2. Potential Delays:

   • May occur during peak seasons, inventory shortages, or holiday periods

3. Failed Deliveries:

   • Packages will be returned if:
     • Address information is incomplete/incorrect
     • Recipient is unavailable after multiple attempts

4. Payment Specifics:

   • Credit card orders include tax coverage by Hollowick Goods

   • Cancellations after payment processing incur service fees (contact support for details)